What happens when a person falls through the cracks of a large sportsbook?  To correct the situation is often complicated, time consuming, and ends up harming the customer.  We highlight today a curious case.  A player in the course of a week tries to reload on 5dimes three separate occasions.  Find out how a long time losing customer is treated with disregard.  This illustrates the chasm in customer service between a faceless 5Dimes compared to other US options that have representatives on the forums.

Follow This Time Line

First attempt the player is given info via live chat to avail the person to person transfer option that starts with the letter M.  He is given the contact information and then the country of Nicaragua.  He sends it in and it comes back as rejected.  The reason.  The player has sent in too many times and the processor that 5Dimes uses to collect the money blacklists him.  After debating for some time, customer service transfers to Carrie.  Her being a manager she explains the situation, saying that he can not use the Nicaragua option anymore.  He is out his transfer fee.

Second Time Automated Failure

So the person attempts a deposit a few days later on a Saturday.  He uses their online automated cashier system.  It gives him the country of Costa Rica and he sends it again via MG.  Hours later nothing happens. Turns out that the processing office in Costa Rica on the Final Four day closed at 7PM.  The info the automated system gave for him to send to did so at 7:20 PM.  With it being Easter the next day, customer had no choice but to cancel, eat the transfer fee, and play elsewhere.

Strike Three They are Out

One final time he tried 5dimes via live chat.  They gave him a first, middle, and two last names to send it to Costa Rica.  He did so and got rejected.  Come to find out and confirmed via live chat that the person giving him the information should have only given a first name.  Instead of first name Donald and middle name Jose, it should have only been first name Donald Jose.  Customer spent two hours trying to correct it but 5dimes could not get it through after their admitted mistake.  He is again out his transfer fee.

 

Be very wary of 5dimes at this point.  If your case takes even the slightest deviation from normal, there is a high degree of likelihood that it will go south.  We recommend playing at US friendly options that treat the customer as a person and not an account number that they haphazardly treat with rampant disregard.